Shipping
We take the time to package your orders with additional packaging material so that each piece may arrive safely to its destination. The outer box is unbranded and does not contain the words jewelry or gem, so the parcel is inconspicuous. All shipments require a signature upon delivery and are fully insured in the event that something happens during transit.
In stock pieces will ship in one to two business days. If the piece requires resizing, up to two additional business days will be needed. For made to order pieces, the typical lead time is 3 to 4 weeks, though in some cases (or certain times of year) we can ship out sooner.
Returns
We accept returns with a few restrictions. Anything that was already in stock and not specially created for the client can be returned within 7 days of receipt for a refund, exchange, or gift card. Refunds will go to the original payment method. Pieces that have been made to order, engraved, resized, or otherwise altered cannot be returned.
Item must be returned in brand new, unworn, and undamaged condition with all tags attached and with original packaging materials to qualify for a return or exchange. Refunds do not include initial or return shipping costs. For orders that received complimentary shipping, this amount is $20. We can alternatively refund the full amount to a gift card for full credit.
Our made-to-order process: As a small company, we work with a limited inventory of finished jewelry. These finished pieces will be made in specific gold colors, karat percentages, and sizes. They are the items that are pictured in the listing and/or described as ready to ship. If the finished piece is purchased, without us resizing or altering it, a return for a change of mind is allowed under our policy. If a new piece has been made, we are unable to accept returns or offer exchanges.
How to start a return: Please email us at hello@betamigems.com to initiate a return. A shipping label will be sent to you along with specifications to carefully package it. We do not accept returns without preauthorization.
Payment Methods
Betami offers secure online ordering through our website and accepts Visa, Master Card, Discover, and American Express.